livechat

FAQ

Customer Service - Frequently Asked Questions 

  1. How long does an order typically take?  Orders consisting solely of unprinted items will generally ship within 1 business day.  Our normal turnaround time for printed cups and other products can be found at the top of each page on our website. Turnaround times are typically calculated based on the order date, however, if an order takes longer than 3 days for approval, this timeframe can be extended.  If your order is time sensitive, check with Customer Service to ensure prompt delivery.
  2. Do you offer rush services?  As a paper cup supplier, we will do everything we can in order to meet your deadline without a rush fee, but in some cases one may be required.  Our standard rush charge is $50.00 per case for any turnaround less than 10 business days, but depending on our current workload, rushed jobs may not always be available.  Make sure to contact Customer Service to confirm availability and for any quantities larger than 4 cases as they will need to be approved in advance.
  3. What is my minimum order?  Minimum orders are determined by the number of colors in your logo.  One color logos have a one case minimum, two color logos have a two case minimum, and three color logos have a four case minimum.
  4. Do you offer samples?  We love to send samples!  You can place your order for free samples here
  5. Do I pay a set-up fee every time I order?  The setup fee is a one-time fee charged to each size of custom printed product on your initial order.  As long as your art does not change, you will never pay the setup fee on any subsequent reorders.
  6. What type of file do you prefer?  In order to get the best possible print, Vector art is required due to its ability to be scaled infinitely without any loss of quality. Vector art is created using vector illustration programs, such as Adobe Illustrator.  The most common Vector file extensions are .ai, .svg, .eps and .pdf.  (Please note that not all .pdf files are vector.)  If you are unable to acquire vector art, we are more than happy to work with you.  While not advised, we can work with raster images such as .jpg, but using these files could result in a loss of print quality and delays in the order due to the extra time needed to convert into vector.
  7. Will I see a proof before my order is printed?  Absolutely!  Within one business day of placing your order, you will receive a digital proof depicting what your logo will look like when printed on the product ordered. This is the point to make any necessary changes.  After we received the signed proof we will submit your order for printing and no further changes will be accepted.
  8. How do you match colors?  We use the Pantone Matching System for all printing.  If you already have a PMS color, make sure to enter it into the Special Instructions on your order.  (This will certainly help expedite your order through the approval process!)  If not, we will do our best to convert colors from CMYK to PMS.  Just keep in mind, everyone’s computer screens and printers are different, so comparing to the color on your screen may not be a perfect match.
  9. What is the available print area on my cups and sleeves?  Print areas vary from product to product and size to size.  You can find the available print areas on each product page or on the individual templates.
  10. Will your coffee sleeves fit my 8oz or 10oz Hot Cups?  Our coffee sleeves are sized to fit most standard 12oz to 20oz paper hot cups.  We do not currently offer a sleeve for an 8oz or 10oz cup, but check out our Insulated Hot Cups as a great alternative!
  11. What type of payment do you accept?  Due to the custom nature of our products, all payments must be made when placing your order.  We accept Visa, MasterCard, American Express, and Discover.  Credit cards and credit card security is handled by an outside company (Authorize Net).  We at no time have access to a credit card number for orders placed through this website.
  12. What if I am unhappy with my printed product?  It is our goal to make sure every customer is happy with their order.  If you do have a problem with the quality of your product, call Customer Service as quickly as possible and they will work with you to resolve the issue.
  13. How is my order shipped?  We offer free ground shipping to the continental U.S. via UPS and FedEx.  Most Canadian shipments are shipped using FedEx and the customer is responsible for all duties and taxes.
  14. Do you ship internationally?  As a printed paper cup manufacturer, we are only able to ship to the United States and Canada directly.  However, we can ship to freight forwarders if you already have one set up.
  15. Do you offer discounts or run specials?  Yes, of course!  Sign up for our newsletter and follow us on Twitter or like us on Facebook to make sure you don’t miss any discounts, product specials, or the most up to date information on YBC.