YBC Rewards Frequently Asked Questions
1. How do I join the Rewards Program?
You are automatically enrolled in our Rewards Program when you make a purchase. To start earning points, simply create an account to access your points and view your balance.
2. Can I redeem $5?
No, point redemption starts at 1,000 points, which can be redeemed for $10. 500 points can not be redeemed for cash.
3. Can I redeem more than 3,000 points or 30 dollars towards a purchase?
No, the limit to redeem points within one purchase is $30 or 3,000 points. Your remaining points will be available towards your next purchase.
4. How do I redeem my points?
You can redeem your points during the checkout process. You will see an option to select your coupon if you have enough points. Choose the amount of points you’d like to apply to your order, and the discount will be applied automatically.
5. Can I combine points with other discounts?
Points can be redeemed in the same purchase as other discounts, unless stated otherwise in the promotion’s terms and conditions. The point redemption will be granted first. The secondary coupon or offer will be used towards the remaining purchase amount.
6. How do I know how many points I have?
You can log into your account on our website to check your current point balance and view your earning history.
7. Do my points expire?
Points expire 12 months after they are earned if they are not redeemed.
8. What is a rolling year?
A rolling year is a dynamic 12-month period. Once you reach a VIP tier, your status is maintained for 12 months. After that, your spending is reassessed to determine if you remain in the tier.
9. How do I track my VIP status?
Your VIP status is automatically updated as you make purchases. You can check your tier level by logging into your account.
10. How does the Referral Program work?
You will receive a unique referral link to share with friends. For every friend you refer who spends $100 or more, you’ll earn 500 points. New customers will also receive a $10 coupon off their first order of $100 or more.
11. How do product reviews work for points?
You will receive an email asking you to review the two products in your order. Once your review is approved, points will be awarded.
12. Can I earn points for multiple reviews on the same product?
No, points are awarded once per product review.
13. What happens if I cancel an order points were redeemed on?
Your rewards will be returned to your balance after your refund has been processed. Additionally, any points gained from an order that is canceled will be deducted from your balance.
14. I’m having trouble redeeming my points. What do I do?
Please reach out to customer service if you are having trouble redeeming points or if you believe your balance is incorrect. Customer service is available Monday-Friday 8am-5pm EST at 866-566-0390, or by email at contactus@yourbrandcafe.com.
15. I didn’t mean to redeem my points. What do I do?
Rewards cannot be canceled without canceling the entire order. Contact customer service for further assistance at 866-566-0390, or by email at contactus@yourbrandcafe.com, Monday-Friday 8am-5pm EST.
16. Can I share my points?
No, points cannot be shared with other accounts.
17. Can I redeem points and earn points on the same order?
Yes, you will still earn points on a purchase you have redeemed a reward on.
18. I just made a purchase. Where are my points?
Points should be applied to your account within 24 hours upon full payment for your order. Please contact customer service if you have any issues. Customer service is available Monday-Friday 8am-5pm EST at 866-566-0390, or by email at contactus@yourbrandcafe.com.
19. Are there any purchases that don’t qualify for points?
Points are earned on all Your Brand Cafe and YBC Supply product purchases. Setup fees, rush fees, shipping charges, and taxes do not count towards point totals.
