Turnaround/Rush

How long does an order typically take? Orders consisting solely of unprinted items will generally ship within 1 business day. Our normal turnaround time for printed cups and other products is as little as 7 days, but usually takes between 15-17 days. Please contact customer service for details. Turnaround times are typically calculated based on the order date, however, this timeframe can be extended on first time orders if art is not approved in a timely manner. If your order is time sensitive, check with Customer Service to ensure prompt delivery.

Do you offer rush services? As a paper cup manufacturer & supplier, we will do everything we can in order to meet your deadline without a rush fee, but in some cases, one may be required. Our standard rush charge is $50.00 per case for any turnaround less than 10 business days, but depending on our current workload, rushed jobs may not always be available. Make sure to contact Customer Service to confirm availability and for any quantities larger than 4 cases as they will need to be approved in advance.

The Ordering Process

Do I pay a set-up fee every time I order? The setup fee is a one-time fee charged to each size of custom printed product on your initial order. As long as your art does not change, you will never pay the setup fee on any subsequent reorders.

What is my minimum order? Most of our custom printed products have a minimum of 1 case of 500-1000 cups or sleeves. Minimums for mugs and tumblers are 3 cases. Apparel minimums are 12 pieces (1 case).

Will I see a proof before my order is printed? Absolutely! Within one business day of placing your order, you will receive a digital proof depicting what your logo will look like when printed on the product ordered. This is the point to make any necessary changes. After we received the signed proof we will submit your order for printing and no further changes will be accepted.

What type of payment do you accept? Due to the custom nature of our products, all payments must be made when placing your order. We accept Visa, MasterCard, American Express, and Discover. Credit cards and credit card security is handled by an outside company (Authorize Net). We at no time have access to a credit card number for orders placed through this website.

Shipping

How is my order shipped? We offer free ground shipping on all orders over $250 to the continental U.S. via UPS and FedEx. Most Canadian shipments are shipped using FedEx and the customer is responsible for all duties and taxes.

Do you ship internationally? As a printed paper cup manufacturer, we are only able to ship to the United States and Canada directly. However, we can ship to freight forwarders if you already have one set up.

Art/Templates

What type of file do you prefer? In order to get the best possible print, Vector art is required due to its ability to be scaled infinitely without any loss of quality. Vector art is created using vector illustration programs, such as Adobe Illustrator. The most common Vector file extensions are .ai, .svg, .eps and .pdf. (Please note that not all .pdf files are vector.) If you are unable to acquire vector art, we are more than happy to work with you. We can work with raster images such as .jpg, but using these files could result in a loss of print quality and delays in the order. Check out our Tips for Printing page for more information on best printing practices.

Will I see a proof before my order is printed? Absolutely! Within one business day of placing your order, you will receive a digital proof depicting what your logo will look like when printed on the product ordered. This is the point to make any necessary changes. After we received the signed proof we will submit your order for printing and no further changes will be accepted.

How do you match colors? We use a combination of CMYK and the Pantone Matching System for all printing. If you already have a PMS color, make sure to enter it into the Special Instructions on your order. (This will certainly help expedite your order through the approval process!) Just keep in mind, everyone’s computer screens and printers are different, so comparing to the color on your screen may not be a perfect match. Pantone matched colors on CMYK printed products will be converted to CMYK during manufacturing. Due to the nature of CMYK printing, color matches can vary from order to order.

What is the available print area on products? Print areas vary from product to product and size to size. You can find the available print areas on each product page or on the individual templates.

Canceling An Order

Can I cancel an order? An order can be canceled up until it is sent to our Production Department, but 15% restocking fee may be charged. Once an order has been sent to print, it can no longer be canceled.

Other

Will your coffee sleeves fit my 8oz or 10oz Hot Cups? Our coffee sleeves are sized to fit most standard 12oz to 20oz paper hot cups. We do not currently offer a sleeve for an 8oz or 10oz cup, but check out our Insulated Hot Cups as a great alternative!

Do you offer discounts or run specials? We will run specials for certain holidays. Sign up for our newsletter and follow us on Twitter or like us on Facebook to make sure you don’t miss any discounts, product specials, or the most up to date information on YBC.